Customer Experience Award™
A senior healthcare advocate for over 20 years, Pinnacle Quality Insight has established the Customer Experience Award™ in order to ensure that every resident/patient receives exceptional assistance from his or her provider. Focusing on long-term and post-acute care, Pinnacle conducts thousands of monthly surveys in order to establish a comprehensive review of its clients that will determine the quality of their products and services. To date, residents/patients have been surveyed regarding their experience with over 1,100 organizations in every state in the country.
In order to qualify for Pinnacle's industry standard awards, clients must achieve a cumulative Best in Class customer satisfaction rating across a calendar year.